Privacy Policy
What Terevu knows about you, why, and how you can manage it.
Terevu is provided by Second Pass LLC, a Florida limited liability company ("Second Pass", "we", "us"). This policy explains what Terevu knows about you, why, and how you can manage it.
Summary
Terevu is built to know as little about you as possible. On your own, there's no account to create: no email, no password, no profile.
On a Mac, iPhone or iPad, purchases are handled by the App Store and belong to your Apple ID, which is how you restore them on a new device. Apple tells Terevu on your device what you’ve bought. We see only Apple's sales reports, which don't identify you.
On Windows, purchases are handled by the Microsoft Store and belong to your Microsoft account, which is how you restore them on another PC. Microsoft tells Terevu on your device what you’ve bought; we see only Microsoft's sales reports, which don't identify you.
On an Android phone or tablet, purchases are handled by Google Play and belong to your Google account, which is how you restore them on another Android device. Google tells Terevu on your device what you’ve bought; we see only Google's sales reports, which don't identify you.
If your employer provides Terevu, you sign in once with your work email. That email, your seat and your consent are the only things we hold about you.
What Terevu reads from your camera is designed to stay on your device and is covered by its own, stricter Biometric Data Policy.
We don't sell or share your personal information for advertising, and we don't run advertising trackers on our website or in the app.
What we collect
| Category | What, specifically | When |
|---|---|---|
| Purchase record | Nothing that identifies you. Apple, Microsoft or Google tells Terevu on your device what you’ve bought; we see only their sales reports, which don't include your name, email or card. | When you buy or restore room for more expressions |
| Work email (Teams only) | The work email your employer invited and any name they added, your seat type, the date and version of your consent, whether you withdrew it, and the last day Terevu confirmed your seat (used only to keep your seat working; your employer doesn't see it) | Only if your employer provides Terevu and you sign in |
| Team admin details (Teams only) | The admin's work email, organization name, the country it is based in, and seat purchases. Stripe processes card payments. | When an organization buys seats |
| Crash reports (optional) | If you choose to share crash reports with Apple or Microsoft, they may pass anonymous crash details for Terevu on to us. The app sends no automatic diagnostics or analytics. | Only if you have turned on sharing with Apple or Microsoft |
| Problem reports (optional) | What you write in Report a problem, plus the Terevu version, device type (such as Mac or iPhone), system version, app or browser, and the screen you were on. No name, email, account or device name, and any email address or phone number you type is removed before it’s saved. | Only if you send a report |
| Website visits | We don't use website analytics, and our fonts are hosted on terevu.com. Our host, Cloudflare, keeps the routine technical data described below. | When you visit terevu.com |
| Technical data | Your IP address, browser or device type, and the time of a request, kept in the routine security logs of our providers (Supabase, Cloudflare, Resend and Stripe). Used only to keep Terevu secure and working. | Whenever your device or browser contacts terevu.com or our servers |
We do not ask for your birthdate, home address or payment card details.
What we don't collect
Terevu does not save photos or video of you, and does not access audio. Camera images are processed on your device for a moment to take measurements, then discarded.
What Terevu keeps is a small set of numbers describing each expression you choose to save, not an image. Those numbers are stored on your device. Terevu is not designed to send them to our servers, and we do not have access to them. Everything else Terevu reads during a session is used in the moment and then let go. All of this has its own policy with stronger protections: the Biometric Data Policy.
Your saved expressions are not synced between devices or backed up to us, and Terevu is designed to keep them out of iCloud, Time Machine and Android backups. Each device keeps its own.
Starting with your calls
On a computer, you can choose to have Terevu start when a call begins and stop when it ends. This is off until you turn it on. To know a call is happening, Terevu asks your computer one question: are the camera and microphone in use, and by which app? It does not request microphone access and does not receive audio. This check happens in the moment on your device and is not stored or sent.
How we use it
We use the information above only to:
- Unlock the room you've bought, and restore it on another device
- Connect a Teams seat to the right person, and keep it active while they use it
- Keep the service running reliably, and fix problems when something breaks
- Answer you if you contact us for support
- Meet our legal, tax and accounting obligations
We don't use any of it for advertising, profiling, or training AI models.
Do Not Track and Global Privacy Control
We don't track you across other websites or apps, and we don't sell or share your personal information, so there is nothing for a Do Not Track or Global Privacy Control signal to switch off. We honor both signals anyway.
How long we keep it
- Purchase records are kept for as long as you might need to restore them, and for financial recordkeeping where the law requires it.
- Teams seat information is kept while the seat is assigned to you. When your employer frees your seat or cancels your invitation, your work email, name and consent record are removed from it, and the invitation link stops working. Your Terevu sign-in for that email is deleted too, unless you still use it for something else (another seat, or purchases made on Windows).
- Problem reports are deleted after 90 days.
- Technical logs are kept only as long as each provider's standard security retention, usually days to weeks.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete or get a copy of your personal information, and to opt out of certain uses. We extend these rights to everyone who uses Terevu, wherever they live in the United States.
- Restore purchases from inside Terevu on any device signed in to the same Apple ID, Microsoft account or Google account.
- Delete your saved expressions one at a time, or erase everything Terevu keeps on a device with Delete data from this device in the app. Terevu is not designed to keep a copy anywhere else.
- Sign out of a Teams seat at any time in the app, and ask your employer or us to remove your work email.
- To access, correct or delete anything we hold, write to [email protected] from the email concerned. We'll confirm the request within 10 days and complete it within 45 days.
- If we decline a request, you can appeal by replying to our decision with "Appeal" in the subject. We'll answer within 45 days and, if we still decline, tell you how to contact your state attorney general.
- We won't treat you differently for exercising any of these rights.
Consumer health data
Some state laws, including Washington's My Health My Data Act, treat biometric data as consumer health data. Terevu is designed to measure your expression, head position and hands on your device. It is not designed to send that data to us or anyone else, and we do not collect, share or sell it. The Biometric Data Policy explains what is processed and how to delete it. Our Consumer Health Data Privacy Policy has the details. Questions about consumer health data can be sent to [email protected].
Where Terevu is available
Terevu is currently offered only in the United States, and the information we hold is stored and processed in the United States.
If your employer provides Terevu
You'll sign in once with the work email your employer invited, and agree to a short employer consent before your seat turns on. Your employer's admin console then shows only the name and work email they invited, your seat type, and your seat status (invited, active or consent withdrawn) with its date. Your employer can download that same list for its records. It is not designed to show your saved expressions, calibration data, personal purchases, or camera activity. Your employer may make Terevu part of a training or development program, under its own policies; Second Pass does not set, monitor or enforce it. The room for expressions your seat provides is added to your own; if your seat is freed, your saved expressions stay on your device.
For Teams records (the work email, name, seat type and consent status your employer's console shows), your employer decides how they're used, and we handle them on its behalf as its service provider. If you ask us to see, correct or delete them, we may refer your request to your employer, as the law allows.
Age requirement
Terevu is intended for people 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor is using Terevu, contact us and we will help remove any information we hold.
Security
We protect the information we hold with encryption in transit, access controls and providers that maintain recognized security certifications. If a security incident affects your information, we will notify you as the law requires.
Changes to this policy
If we make a material change to what we collect or how we use it, we'll update this page and let you know before processing your information under the new terms.
Contact us
Second Pass LLC, 6605 Miami Lakeway S, Miami Lakes, FL 33014, [email protected].